Refund and Returns Policy

NoodleMagazine (noodle-magazine.co.uk) Last updated: August 2026

Sometimes a magazine arrives creased, or the postman bends what shouldn’t be bent, or you simply change your mind. All of that is fine. This page tells you exactly how returns and refunds work here, in plain words, with no surprises buried at the bottom.

One thing to check before anything else. This policy covers magazines you bought from us, our NoodleMagazine Originals and the titles we stock and ship ourselves. If your order was placed through one of our affiliate links and completed on a partner site, the sale belongs to that partner and their returns policy applies, not ours. The seller’s name is on your payment record and order confirmation, start there, and if you’re unsure who you bought from, email us and we’ll help you work it out.

How To Return Something

Returns here are handled by Kaleem and the customer care team, and the process is short.

Email us at editor@noodle-magazine.co.uk within 14 days of the delivery arriving. Include your order number, which magazine you’re returning, and the reason. A photo helps a lot if the issue arrived damaged.
We reply with return instructions, usually within one working day.
Post it back following those instructions, in its original condition and packaging.
We inspect and refund. Once the magazine reaches us and checks out, your refund is processed within 5 to 7 business days, back to the payment method you used. Card and PayPal refunds land fastest, bank transfers can take a few days longer. You’ll get a confirmation email at each step, so you’re never guessing where things stand.

If you’d rather swap than refund, say so in your first email. Exchanges for an item of equal value are fine, subject to stock, and Kaleem will sort the swap in the same thread.

Who Pays The Return Postage

Fair is fair, so it depends on why the magazine is coming back.

Our mistake. Damaged in transit, misprinted, or the wrong item sent, we cover the return postage and we’ll send you a prepaid label.
Change of mind. The magazine is fine and you’d just rather not keep it, the return postage is yours.

Digital PDF Editions

Our Originals also sell as downloadable PDFs, and those work a little differently since there’s nothing to post. If your download link fails, the file won’t open, or you were charged and received nothing, email us and we’ll reissue the download or refund you. Where a PDF has been successfully downloaded and is exactly as described, we generally can’t refund it, the same way a read magazine can’t go back on the shelf.

The Small Print, Kept Small

The 14 day window runs from the day your order was delivered.
Keep your order confirmation until you’re happy with the purchase. Lost it? Email us with whatever details you have and we’ll dig the order out.
Gifts can be returned like any other order, as long as they meet the same conditions.
Refunds go to the original payment method only.